Helping mission-driven organizations make smarter,
people-first decisions on technology, strategy, and delivery.
Helping mission-driven organizations make smarter,
people-first decisions on technology, strategy, and delivery.
Every capability we offer starts with the same question:
Who are the people this needs to work for?
Here is how that shows up across the work.
We help executives navigate strategic inflection points. Operating model redesign. Digital maturity assessment. Modernization roadmaps that respect what already works. Capacity-building so the change holds after we leave.
This is the lens that runs through every engagement, not just the design-led ones. Generative and evaluative research with the people the work is actually for. Service design that maps the full journey, not just the screens. Co-design with communities and frontline staff. Accessibility (WCAG 2.1 AA, 508) treated as a throughline from day one, not a pre-launch audit. The research output shapes the strategy, not the other way around.
Interim CTO and CIO services. Technology team assessment and capacity planning. Leadership coaching for the technologists you're growing into executives. Succession planning for the role you're about to fill.
Product management, program management, and engineering practice for teams in flight. Not generic agile training. The applied, opinionated, in-the-work coaching that comes from delivering at 18F, GSA, Login.gov, ThoughtWorks, Microsoft, Amazon.
The other half of getting technology decisions right. Agile and modular procurement strategy, drawing on the federal practices our team helped institutionalize. RFP and statement of work development that protects your interests, not the vendor's. Vendor evaluation and selection. Build-versus-buy analysis. Contract negotiation support. Ongoing oversight of incumbent vendors when something isn't working and you need a clear-eyed second opinion.
Develop values-driven fundraising strategies and multichannel supporter journeys, leveraging CRM integration to grow and retain donors and scale mission-aligned giving.